Frequently asked questions
Answers to common questions about our commercial cleaning service, quotes, green cleaning and working with CleanCo.
Your cleaning service
Will we have the same cleaner each service?
Yes. Our clients have the same regular cleaner servicing their site.
Are your cleaners police checked?
Yes. All of our cleaners are police checked.
Do you provide your own cleaning products and equipment?
Yes. Our cleaning teams bring the chemicals and equipment required to complete the agreed cleaning service.
When will our cleaning be completed?
Most commercial cleaning is carried out outside business hours. For businesses operating 24 hours, we can arrange the service around the way your site operates.
Can we add cleaning tasks that aren’t included in our regular service?
Yes. If additional work falls outside the agreed cleaning specification, we can assess the time required and provide a separate quote.
Who do we contact if something needs attention?
You can contact our team directly, rather than relying solely on messages being passed through the cleaner.
How do you check cleaning standards?
Sites are placed on a regular quality assurance schedule so cleaning standards continue to be checked after the contract begins.
Can you clean more than one of our locations?
Yes, where the locations fall within our service areas. Some of our client relationships have grown from one location into several.
Quotes and service areas
How quickly will we receive our quote?
After the onsite inspection, written proposals are generally provided within 24–48 hours.
Which areas do you service?
Our main service regions are Brisbane, Ipswich and Toowoomba. If you’re unsure whether your site falls within our current cleaning area, contact us and we can confirm availability.
Green cleaning
What does green cleaning mean?
For CleanCo, green cleaning means using green cleaning products and methods where appropriate rather than relying entirely on conventional cleaning chemicals. It does not necessarily mean that no cleaning chemicals will ever be used.
Can we request green cleaning products?
Yes. Green cleaning products can be used where required.
Do you only use green cleaning products?
No. Where another product is needed to deal with issues such as heavier grime or mould, CleanCo’s existing policy is to advise the client that a different chemical is intended to be used.
Do green cleaning products still work?
The suitability of a product depends on what is being cleaned and the result required. Rather than making a blanket claim that one type of product will work for every task, we select products based on the cleaning requirement.
Do you supply the products?
Yes. Our cleaning teams bring the chemicals and equipment required for the agreed service.
Can green cleaning be used in an office?
Yes. Green cleaning products can be incorporated into regular office cleaning where suitable.
Can you use green products in childcare centres?
Green cleaning products are available where required. Any specific product requirements for your childcare centre should be discussed during the onsite quote so they can be confirmed before the service begins.
Can we specify which products can be used on our site?
If your organisation has particular product requirements, raise them during the quoting process. We can then discuss what can be incorporated into the cleaning scope before the service begins.
About CleanCo
When was CleanCo established?
CleanCo has been operating since 2015.
How many clients does CleanCo work with?
CleanCo services around 150 commercial clients across Brisbane, Ipswich and Toowoomba.
How many cleaning teams do you have?
We have more than 50 cleaning teams, made up of individuals and couples working across commercial sites throughout our service regions.
Which industries do you work with?
Our client base includes businesses across medical, fitness, fuel, property, automotive, education, manufacturing and other commercial sectors.
History and culture
How did CleanCo start?
Our founder grew up around the cleaning industry, with both parents involved in cleaning businesses of their own, and worked in cleaning while completing a university degree.
When did CleanCo begin?
CleanCo began in 2015, when our founder stepped away from classroom teaching to build a business independently.
How has the business grown since 2015?
What started as a smaller operation now services around 150 commercial clients with more than 50 cleaning teams across Brisbane, Ipswich and Toowoomba.
Is CleanCo a family business?
The current company has developed within a family structure as it has grown.
How do you keep cleaners connected with the office?
CleanCo uses internal systems, training resources and GPS software to help connect cleaners with the office and management team.
What does culture mean at CleanCo?
For us, culture is less about statements on a wall and more about giving cleaners the support they need, keeping communication straightforward and making sure the people behind the service stay connected.
Careers
Where are cleaning roles available?
CleanCo operates across Brisbane, Ipswich and Toowoomba. Available locations will depend on which client sites currently need cleaners.
Are the roles daytime or after hours?
Most commercial cleaning is completed outside normal business hours, although working times depend on the individual site.
Do I need a police check?
Yes. CleanCo cleaning team members are police checked before being placed on client sites.
How will I know if my application has progressed?
If your application matches an available opportunity, the team will contact you about the next stage.
Looking for a commercial cleaning provider?
Tell us about your site, current cleaning arrangement and what you need from the service.
We’ll arrange an onsite visit, discuss the requirements and prepare a quote based on your premises.